These terms are standard for Customers with a contract in place with Webpac.

Webpac

Webpac’s parent company is:

Webpac Limited
VAT Number: GB712151091
Webpac Limited is registered in England No. 3379184
20 Farringdon Street
London EC4A 4AB
United Kingdom

Webpac’s wholly owned subsidiary is:

Compañía de Tecnologías e Internet Webpac S.A.
VAT Number: ESA82614678
Registro Mercantil de Madrid - Tomo: 15.261 - Libro: 0 - Folio: 48 - Seccion: 8 - Hoja: M-255616
Calle de Juan de Mariana, 15
28045 Madrid
Spain

The above companies will be collectively referred to as Webpac. The services provided to you by Webpac will be collectively referred to as the Webpac Cloud and include access to www.webpac.com, www.webpackaging.com, www.packportal.com, www.expomaker.com, www.isalestoolkit.com, customer web sites and other Webpac hosted sites, apps, and technologies.

General Webpac information, policies, contact, and support information can be found at www.webpac.com.

Terms & Conditions

Copyright and Intellectual Property

The Webpac Cloud is Webpac’s independent online platform.

Webpackaging® (www.webpackaging.com), Expomaker® (www.expomaker.com), PackPortal™ (www.packportal.com), Packbase™ (PIM software inside www.webpackaging.com), PackStudio3D™ (3D software within Packbase and iOS App), PackStudio3D™ Worlds (www.webpackaging.com/packstudio3dworlds), iSalesToolkit™ (online.isalestoolkit.com and my.isalestoolkit.com and iOS/Windows App) are proprietary technologies of Webpac provided via the Webpac Cloud.

Webpac®, Expomaker®, and Webpackaging® are registered trademarks of Webpac in the UK, EU, and US.

Webpac® EU 017976403, UK 00917976403 /2198807, US 5882453

Webpackaging® EU 004732822, UK 00904732822, US 3356134

Expomaker® EU 018307381, UK 3533629, US 6565968

The Webpac Cloud, technologies, code, web sites, domains, and apps are © Copyright 2022 and owned at all times by Webpac Limited. Usage is licensed to the customer subject to these terms and conditions.

Webpac's software is owned by Webpac including server code, apps, and any changes or modifications. The Customer has no right to the ownership of Webpac’s code, even when modifications to that code is made on their behalf or with their input.

The Customer cannot re-sell Webpac’s services to any other party.

The collective pool of content available on the Webpac Cloud is the copyright of Webpac and may not be downloaded, stored, or reproduced. Individual items of 'Content' (including news/texts/reports/PDFs, images/photos, catalog data/specifications, videos, 3D models) provided by suppliers are the copyright or intellectual property right of the supplier to which they belong.

'Software Code' and 'Additional Resources' are provided by Webpac to run the technologies including images/photos/icons/textures/templates, 3D models/stands/shapes/objects, front-end and back-end software source code (including HTML/Javascript), libraries, apps, domain names.

The Content, Software, and Additional Resources are provided on the Webpac Cloud for the use of viewing that content only through the web sites and apps of the Webpac Cloud. Downloading, storing, reverse engineering, decompiling, repurposing, or reproducing Content, Software, or Additional Resources and using it elsewhere or for any other purpose may only be done so with the intellectual property right or copyright holder´s prior approval in writing. You agree to abide by the terms of this policy when accessing content on the Webpac Cloud.

Contractual Information

Prices are only valid and guaranteed if proposal accepted before expiry date (or 30 days of transmission of this document if no expiry date). Prices do not include VAT or local taxes where applicable and will be added to the final invoice.

Unless specifically agreed and written otherwise: The Customer is fully committed to all agreed/contracted initial set-up and annual fees. No refunds will be given for cancellation part way through the contracted obligation. All contracted fees are fully due even if the Customer terminates the project and the project is not finished.

Payment terms for invoices are 30 days (or as otherwise specified in this agreement, and displayed on the invoice). Failure to pay within this period may result in a loss of provision of Webpac's services and may also incur extra charges.

Work may not commence until the deposit/first payment has been received. Payment schedule dates only delay if project is delayed by Webpac and are not changed if project is delayed by the Customer.

Work/changes/sub-projects not written and detailed in a functional project specification are not included.

Additional prices for future work only guaranteed in the first year and subject to change thereafter.

If the Customer delays the project at any point more than 3 months (or 3 months in total), additional charges may apply.

Services from one year unused do not automatically carry forward to subsequent years.

Annual fees and all pricing is liable for an annual inflation rise.

The annual service/hosting/license/subscription and annual fees will continue after the initially contracted period unless cancelled by the Customer or Webpac in writing with 30 day’s notice before the expiry of existing annual fees/contracted period.

Servers and Hosting

The Webpac Cloud and technologies are provided online as a service and are not transferable to a third-party Customer server.

The Webpac Cloud is hosted at a reputable cloud services provider.

The Customer accepts that the site may go down from time to time for maintenance reasons. The site might go down for reasons beyond Webpac's control. Webpac will do everything it reasonably can to get it running. Target uptime is 99%+, excluding scheduled down time.

Under no circumstances is Webpac liable for loss of business due to inability to access the site.

The hosting service provision is for a general-purpose business application (fair use) and is not an intensive/bulk file sharing, video streaming, or backup service.

Webpac backs up the Customer’s data and files. A complete copy of the Customer’s data can be provided on request (whilst the Customer still has a contract with Webpac). An emergency server is in place for temporary use in case of outage of main server to provide a minimum service quickly.

Compatibility

The web services will work in a modern web browser (no more than 3 years old). The app solutions will require the latest version of iOS installed, or Windows 10+.

Support

Webpac provides support for emergency cover (including server issues, inability to access systems, major bugs that prevent an application from running, or information security breaches) 24-7 via the telephone number +34 629053856. Other issues should be sent to support@webpac.com with a target response time of 24 hours/1 business day (excluding weekends and holidays in Madrid, Spain).

Customer Data

The Customer is responsible for the legality of their content uploaded, stored, and presented. The Customer permits Webpac to use the Customer’s data where marked public for the provision of its own services.

Customer Data will be securely stored at Contabo (main and backup servers in separate EU locations) and Dropbox (in EU location), plus offline copies at secure Webpac locations (EU location) - i.e. four separate locations all within the European Union.

Webpac will remove non-public Customer data on termination of any contract including any non-public personal information.

Information Security

Webpac's subsidiary company (Webpac S.A.) has the ISO 9001 Quality standard and the ISO 27001 Information Security standard – see https://www.webpac.com/quality.

Webpac uses the GDPR as its guidelines for setting personal data standards. See our Privacy Policies https://www.webpac.com/privacy.

All Webpac solutions are encrypted in transport using https. Multi-Factor Authentication is available to enterprise solutions.

Usage Terms

Additional terms and conditions for accessing the Webpac Cloud can be found here https://www.webpac.com/legal/general and must be accepted by users when logging on.