How do I create a user account for WebPac software?
On the home screen of www.webpac.com click on the linke that says 'New User' and then type your e-mail address into the box that says 'New User'. You will be sent an e-mail confirmation message with a validation link in it. Click on the link or copy and paste the link into a web browser. Choose a password and then you have created your account.
I have forgotten my password, what should I do?
From the home screen of www.webpac.com click on the link that says 'Software Logon' and then 'Reset Password'. Type in the e-mail address related to your existing account and a reset e-mail will be sent to you instantly. Click on the link or copy and paste the link into a web browser. Choose a new password and you will be able to log back in.
When I sign up I don't receieve the validation email.
Check that you have typed in the correct e-mail address and repeat the registration process. Check that your e-mail account is correctly set-up and receiving emails properly. Check that the validation e-mail has not gone into a junk mail folder. Allow mail from 'webpac.com' and 'smtp.webpac.com' in your junk mail white list and try again.
It says my user account does not exist or my password is invalid.
The user account details that you have entered do not match those found on our system. Either reset your password or try creating a new user account.
How can I change my password?
Follow the reset password process by clicking on the link from the home page.
How can I change my personal details?
Once logged on you can change your personal details by clicking on 'Manage user account' and selecting an option.
How can I delete my account?
Once logged on you can delete your user account by clicking on 'Manage user account' and choosing the option 'Delete account'.
